Refund policy

Return and refund policy

 

From Section 6. Shipping, Return, and Warranty Policies

If the product does not meet the offered technical characteristics, is damaged, or incomplete, you can exchange or return it within 180 days from the date of receipt of the order. Upon receiving the product, the defect will be evaluated to rule out that it is due to misuse of the product. The response will be available within 10 business days after receiving the product. If the failure is due to a product defect, you can exchange it for any product in the store, or request a refund of the amount paid as indicated on your invoice. To request a refund, you will need to contact one of our advisors to start the corresponding process and make the transfer for the corresponding amount, within a period of 15 business days from the acceptance of the warranty claim.

From Section 7. Exchange and Return Policy

It is important to UNCOVER that its users are satisfied with their purchase; therefore, all purchases made are subject to this Exchange and Return Policy. To request an exchange or return of your product, you must send it to the address that will be indicated to you to verify that the product meets the conditions for being returned or exchanged.

Exchanges If you buy a product and for some reason want to make an exchange, you should contact one of our advisors to submit this request. You have a period of 30 days from the date of the invoice issuance. The products must be unused, undamaged, with their original tags and packaging. The invoice must be presented for the exchange. If you have lost it, you can provide the details of the person who made the purchase, and the order will be looked up. The exchange will be free of charge only if it is for the same product in a different size. However, if you want to exchange it for another product, or for the same product in a different color, you must pay the price difference if any. If you want to exchange for a product of lesser value, no money will be refunded for the price difference; instead, you can choose additional products so that no credit balance remains. Regarding shipping costs, these will be borne by the user as long as they are for reasons other than an original product defect. If the reasons are due to such defects, the shipping costs will be borne by Uncover.

Returns If the product did not meet your expectations, you can request a refund from one of our advisors within a period of 5 days from the date of receipt of the order. If the return is requested due to a product defect, the shipping will be covered by Uncover, whereas if it is for other reasons, the shipping must be paid by the user. The invoice must be presented with the request. If you have lost it, you can provide the details of the person who made the purchase, and the order will be looked up. The refund will be made to the account you indicate, within a period of 15 business days from the receipt of the product. When we process your return, we will send you an email confirming the approval or rejection of the request once the quality of the product has been reviewed. All returned products must be in perfect condition, unused, undamaged, and with their tags and packaging in perfect state. If the product does not qualify for a return, it will be returned to the sender, with shipping charges collect on delivery, so that the user pays for the shipping cost.