Shipping policy

From Section 6. Shipping, Return, and Warranty Policies

Once the payment transaction is completed, we will proceed to process your purchase order. UNCOVER will do its best to fulfill purchase orders; however, there may be cases where stock is not available, as all products are subject to availability, or the requested destination cannot be reached because it is not within UNCOVER's shipping coverage, in which case UNCOVER will be obliged to cancel the purchase order. In this regard, UNCOVER commits to making every possible effort to avoid such situations, and if it is not possible, commits to returning the money paid by the customer. For successfully accepted purchases, UNCOVER will dispatch the purchase and hand it over to the carrier within 5 business days (understanding these as days from Monday to Friday, excluding holidays) for the carrier to deliver the order to the requested address. The order cannot be canceled or modified at the customer's request. If an error was made in the model or size at the time of purchase, you must wait until it is received and then you can make an exchange or return, as long as it complies with our Exchange and Return Policy. Upon delivery of the product, it is the customer's responsibility to check that it arrives in optimal condition and without any tampering. Furthermore, it will be the user's responsibility to ensure that the delivery details are correct, as UNCOVER is not responsible for any errors that may occur in the delivery.