Terms of service

TERMS AND CONDITIONS

Dear User:

On behalf of the entire team at Uncover Premium Quality S.A.S, hereinafter "UNCOVER," we welcome you and thank you for considering us a reliable option for purchasing your high-quality and exclusive garments.

This Website (hereinafter: "the Site") has been created to facilitate your (hereinafter: "the User") access to any of our services. You are therefore asked to take some time to carefully read the following TERMS AND CONDITIONS OF USE (hereinafter: "Terms and Conditions"), which will contain General Conditions, Legal Notices, Terms of Use, our Privacy Policy, among other elements, before accessing this Site and/or any other official UNCOVER channel on social media without any limitation. Accessing and using any of the aforementioned media attributes to you the status of a user thereof ; therefore, it implies full acceptance and the obligation to comply with the following Terms and Conditions, which in turn will encompass UNCOVER's privacy policies.

In line with the above, if you do not wish to accept the following Terms and Conditions, please leave the Site and/or its official channels on different social networks immediately. In turn, UNCOVER reserves the right, at any time and without prior notice or justification, to deny you the right to access the Site in order to protect the establishment's interests.

Likewise, UNCOVER reserves the right to modify, change, alter, revoke, or terminate at any time any element that constitutes these Terms and Conditions of use, always in accordance with legal regulations, in an effort to always provide a better service to the user. Therefore, it is the user's responsibility to constantly review this text each time they access the Site or any other official channel on social media, as accessing and using the Site's content after modifications have been made signifies that you have accepted said changes. UNCOVER may also dispose of the Site or a portion of it at its sole discretion and without the need to notify users.

In this regard, the user will be responsible for making appropriate use of the site in harmony with the relevant laws, good faith, public order, and these terms and conditions. In case of non-compliance with said correct use, the user shall be liable to UNCOVER and/or third parties who may be affected by the misuse of these virtual resources.

1. Site Operator

Both this Site and UNCOVER's other official channels on social media are managed by the administrative team of UNCOVER, which is dedicated to the sale of apparel and is domiciled in the city of Bogotá, Colombia. It is duly registered with the Chamber of Commerce of Bogotá, with NIT number 901682786.

On this Site, UNCOVER does not require user registration, as the sole objective of all material contained on this site is to provide information about the different products offered. If users are interested in acquiring any of the products offered by this Platform, they will be directed to the purchase process, where the different specifications will be taken into account to finalize the process and acquire their products. The data provided by the buyer will be what they wish to state in the billing and shipping information.

This platform aims to make the apparel products offered by UNCOVER available to users in its wide variety of collections. Likewise, this platform acts as a Marketplace, where the user can proceed to an immediate purchase process using an integrated payment platform. However, the user can go to our official channels on social media to make their purchases from those channels, where they will be assisted by one of our advisors.

2. Site Content

The content found on the Site, such as software, icons, graphics, general designs, photographs, text, illustrations, among other elements that can be observed in its content, may be protected by copyright and moral rights. Additionally, this Web Platform contains registered material, trademarks, logos, and other regulatory content alluding to intellectual property rights. The content of the Web Platform, the organization, arrangement, and design of the elements present in it and on each of its pages, are the property of UNCOVER.

These elements are the property of members of the UNCOVER team or its subcontractors, who have duly assigned their intellectual property rights. Consequently, UNCOVER grants you, the user, a limited license to access, view, print, or download said content for informational or personal purposes only. Therefore, the user acknowledges that they do not acquire any rights over the content by using the page.

Therefore, no element found within this Site may be plagiarized, retransmitted, copied, or used for commercial, sales, impersonation, distribution, or editing purposes without the express authorization of the owner of the content in question. It is clear that the rights to these are reserved, so any attempt to break the protection of the Site's content, such as causing harmful interference to the Site, decompiling, disassembling, hacking, or by any other means of disruption, is completely prohibited, and non-observance of this provision may lead to legal consequences for the user.

Similarly, no other website, application, computer program, document, or any other electronic resource is permitted to generate hyperlinks that redirect to the UNCOVER site to unlawfully take advantage of the content found there, except in cases where prior express consent has been given by one of UNCOVER's directors.

3. Disclaimer of Warranties

Access to this Site and its informational content is offered without any warranty as to accuracy, precision, reliability, completeness, usefulness, etc.; and it is completely free of charge. Therefore, although the UNCOVER team assures you, the user, that a due and exhaustive review of the content has been carried out, it is clear that this information is general and does not have the precision that can be found when receiving advice from one of the team members. Likewise, UNCOVER cannot guarantee the user that the Site is free of viruses or other components that could be harmful to their Wi-Fi or LAN network, as well as to the different devices through which they may access the Site, or to the information they may contain. Nor can it be ensured that it will not present general errors or interruptions.

This means that UNCOVER cannot assure the user that the information they transmit through this medium will be end-to-end encrypted, as global communication networks are not completely secure. Therefore, by transmitting information considered classified or confidential through this Site or official social media channels, the user accepts the risk involved in electronic transmission. It is recommended that the information provided through the aforementioned means not be secret or confidential, as UNCOVER cannot ensure the return or destruction of the information sent through these media.

Likewise, customer testimonials published on our official channels, which state their satisfaction with the acquisition of our products, are not a guarantee of satisfaction from Uncover towards new customers.

4. Scope of Content

UNCOVER is dedicated to the sale of apparel, without any restriction regarding the nationality of its users or customers. Therefore, all content found on the Site is suitable for use worldwide, provided that cultural, legal, and language conditions so permit.

5. Payment Methods and Conditions of Sale

To purchase the products offered on this UNCOVER Web Platform, a valid and permitted payment method must be provided on the Platform. All payment methods will be accepted, but for some of these payment methods, you will be redirected to the Pay U platform. All transactions will be subject to verification by the issuing company of the bank card or other payment method chosen by the user. A transaction will not be considered complete until UNCOVER receives authorization from the respective financial institution; if such confirmation is not received, the purchase will be voided.

The same will occur when payments are made via bank deposit resulting from a conversation with our advisors through other official Uncover channels, as the merchandise will not be dispatched without having validated the authenticity of the proof of payment sent by the user.

6. Shipping, Return, and Warranty Policies

Once the payment transaction is completed, we will proceed to process your purchase order. UNCOVER will do its best to fulfill purchase orders; however, there may be cases where stock is not available, as all products are subject to availability, or the requested destination cannot be reached because it is not within UNCOVER's shipping coverage, in which case UNCOVER will be obliged to cancel the purchase order. In this regard, UNCOVER commits to making every possible effort to avoid such situations, and if it is not possible, commits to returning the money paid by the customer.

For successfully accepted purchases, UNCOVER will dispatch the purchase and hand it over to the carrier within 5 business days (understanding these as days from Monday to Friday, excluding holidays) for the carrier to deliver the order to the requested address.

The order cannot be canceled or modified at the customer's request. If an error was made in the model or size at the time of purchase, you must wait until it is received and then you can make an exchange or return, as long as it complies with our Exchange and Return Policy.

Upon delivery of the product, it is the customer's responsibility to check that it arrives in optimal condition and without any tampering. Furthermore, it will be the user's responsibility to ensure that the delivery details are correct, as UNCOVER is not responsible for any errors that may occur in the delivery.

If the product does not meet the offered technical characteristics, is damaged, or incomplete, you can exchange or return it within 180 days from the date of receipt of the order. Upon receiving the product, the defect will be evaluated to rule out that it is due to misuse of the product. The response will be available within 10 business days after receiving the product. If the failure is due to a product defect, you can exchange it for any product in the store, or request a refund of the amount paid as indicated on your invoice. To request a refund, you will need to contact one of our advisors to start the corresponding process and make the transfer for the corresponding amount, within a period of 15 business days from the acceptance of the warranty claim.

7. Exchange and Return Policy

It is important to UNCOVER that its users are satisfied with their purchase; therefore, all purchases made are subject to this Exchange and Return Policy.

To request an exchange or return of your product, you must send it to the address that will be indicated to you to verify that the product meets the conditions for being returned or exchanged.

Exchanges

If you buy a product and for some reason want to make an exchange, you should contact one of our advisors to submit this request. You have a period of 30 days from the date of the invoice issuance.

The products must be unused, undamaged, with their original tags and packaging. The invoice must be presented for the exchange. If you have lost it, you can provide the details of the person who made the purchase, and the order will be looked up.

The exchange will be free of charge only if it is for the same product in a different size. However, if you want to exchange it for another product, or for the same product in a different color, you must pay the price difference if any. If you want to exchange for a product of lesser value, no money will be refunded for the price difference; instead, you can choose additional products so that no credit balance remains.

Regarding shipping costs, these will be borne by the user as long as they are for reasons other than an original product defect. If the reasons are due to such defects, the shipping costs will be borne by Uncover.

Returns

If the product did not meet your expectations, you can request a refund from one of our advisors within a period of 5 days from the date of receipt of the order. If the return is requested due to a product defect, the shipping will be covered by Uncover, whereas if it is for other reasons, the shipping must be paid by the user. The invoice must be presented with the request. If you have lost it, you can provide the details of the person who made the purchase, and the order will be looked up. The refund will be made to the account you indicate, within a period of 15 business days from the receipt of the product.

When we process your return, we will send you an email confirming the approval or rejection of the request once the quality of the product has been reviewed. All returned products must be in perfect condition, unused, undamaged, and with their tags and packaging in perfect state. If the product does not qualify for a return, it will be returned to the sender, with shipping charges collect on delivery, so that the user pays for the shipping cost.

8. Limitation of Liability

The user's use of the Site is at their own risk. Therefore, neither UNCOVER and/or any employee or agent associated with it and the administration of the Site will be liable for any type of direct, indirect, consequential, special, or any other type of damage or financial loss, lost profits, or emergent damages that the use of the Site's content may cause the user, including those that may be caused by viruses or erroneous content found within the site, or the inability to use it, including those caused by computer viruses, errors, incomplete or incorrect information, among other damages arising from these terms and conditions ; even if UNCOVER has already been advised of the possibility of such damages.

Therefore, when you, the user, decide to enter and make use of the site, you accept that neither UNCOVER nor any of its employees or partners will be responsible for any type of damage that the site may cause you, and you fully release them from all liability for damages caused by accessing the website as mentioned above, as well as those based on a breach of these Terms and Conditions by UNCOVER. Consequently, you may not institute any type of action or lawsuit, nor demand any compensation for damages that may arise from the exercise of the administration, management, configuration, operation, or decision made about the future of the site.

The foregoing is subject to the limits and parameters established by the different legislations that, by virtue of mandatory rules, do not allow the exclusion of certain damages.

11. Modifications to the Site Content

Due to the different changes it may undergo throughout its development as a seller of apparel, UNCOVER may modify, delete, add, suppress, amend, and in any way alter the content of the site without prior notice or notification to users, including images, texts, opinions, formats, references, information, among any other element that is part of said content.

Therefore, it is the absolute responsibility of the user to stay updated on the changes that may be found on the site over time, so as not to suffer any damage from such misinformation, for which UNCOVER will not be responsible.

Likewise, the unilateral modification, elimination, or amendment by users of any content (including the Terms and Conditions) of this site or any of UNCOVER's official channels on social media is prohibited under all circumstances.

12. Links to External Sites

It is possible that within the Site's content, links to websites or applications may be found that allow such redirection and whose control is completely external to UNCOVER and any of its members. Therefore, said links fall outside the control of UNCOVER's administrators, and consequently, the parameters established in these terms and conditions have no validity on such third-party websites or applications, as they have their own independent terms and conditions, as well as their own privacy policy.

Thus, UNCOVER is not responsible for and cannot be held responsible for the content found on such external sites. Therefore, the use of these is under the full responsibility of the users, and they are recommended to take into account the privacy policy of these sites before accessing their content.

13. Use of the Site

Accessing this Site and making use of its content implies that you are accepting these Terms and Conditions and the privacy policies that cover it. Likewise, you assume that the use you will make of the site will have legitimate purposes and will be in full accordance with the law, good faith, and good morals, as well as with these Terms and Conditions.

Therefore, the use of this site is limited, particularly but not exclusively, to users agreeing not to use this site and its content under any circumstances to: promulgate or send, to third parties or to the website administrators, vulgar or pornographic content, content for which legal authorization is not held, false, hateful, harmful, tortious, threatening, defamatory, damaging, subversive content, among other categories that deviate from the sole purpose for which the site and its official channels on social media were created ; transmit material containing computer viruses, any other digital encryption code, computer program, or application with the purpose of interrupting, destroying, or affecting the functionality of electronic devices, information systems, telecommunication networks, among other digital media owned by UNCOVER or third parties ; cause and/or promote general harm to groups of natural or legal persons, the environment, or animals ; use for any purpose the information of natural or legal persons that may be found in the site's content without prior authorization from the owner of said information ; manage, store, and/or collect personal data of legal or natural persons without authorization and in non-compliance with the corresponding legislation ; perform any act aimed at breaking any type of applicable law at the national (Colombia), international, state, or local level, whether intentionally or unintentionally ; devise, engineer, plan, base, carry out, or structure any activity of a criminal nature or that contravenes the principle of good faith ; violate the intellectual or moral property rights of UNCOVER or any third party.

14. User-Generated Content

Firstly, any content consisting of opinions, suggestions, claims, complaints, or inquiries transmitted by the user through the website or any official social media channel will be considered private and will not be published, transmitted, or used for disclosure on any information network. However, it will be processed and studied by a specialized team within UNCOVER in order to improve the quality of the services provided, thanks to the interaction carried out by users through content that falls into any of the aforementioned categories. In accordance with the foregoing, UNCOVER reserves the right to act upon or ignore user suggestions regarding the site or other topics, provided that the complaint does not contradict the corresponding legislation.

Regarding content provided by the user such as graphic material, texts, information, videos, photographs, among other elements that you transmit for the purpose of being used in the provision of the respective service acquired from UNCOVER, it will be considered private, classified, and confidential in order to properly protect your right to privacy and personality rights, as long as this content does not have any characteristic that violates the aforementioned rights of third parties or is based on illegal, destructive, pornographic content, and other aspects contrary to good faith and good morals ; it will be used for the provision of your service and will in no way be transmitted to third parties, published, or disclosed, either in part or in its entirety, unless you, the user, so require and expressly request it from our advisors at your complete discretion. To ensure this, all UNCOVER personnel who handle this content under the user's instructions are contractually bound by a confidentiality agreement that stipulates legal penalties for the deliberate and arbitrary disclosure of the content provided by the user for the purpose of obtaining optimal service delivery.

It is clarified that sending Spam content, such as advertising, email chains, announcements, computer viruses, among others, to UNCOVER's communication channels is considered a breach of these terms and conditions. Users are also urged not to send ideas, inventions, or other materials related to UNCOVER's activity, as they will not be examined unless they relate to the specific provision of their own service. Sending these contents means that you grant a non-exclusive, royalty-free license to UNCOVER to dispose of this content at its convenience around the world without the need to notify you or require any authorization from you to do so, always in accordance with the corresponding copyright rules for each case.

To learn about the processing of your personal data, please refer to our Personal Data Management Policies.

15. Improper Use of the Site

In the event that you as a user carry out acts aimed at or classifiable as violations of these Terms and Conditions, which undermine the security and integrity of the site and its administrators, the respective UNCOVER team will take all legal measures to seek redress and repair for the detriment or damage that such conduct may have generated for both UNCOVER and third parties, always under the protection of the appropriate legislation applicable to each case respectively.

The user is advised that conduct contrary to these Terms and Conditions may result in civil and/or criminal liability. Therefore, the user is recommended to please read this text carefully, as ignorance of it cannot be alleged under any circumstances as a justification for the improper use of this site.

16. Offers and Advertising

On this Website, the user can find all kinds of content that informs them about discounts on products offered by UNCOVER, including material that expresses any type of promotion, coupon, offer, among other advertisements. All discounts apply for a limited time.

For said content, UNCOVER reserves the right to previously carry out the due verification and checking process to demonstrate that the advertising that reaches the user is true and valid to be redeemed in terms of offers. Therefore, neither UNCOVER nor any of its allies will be responsible or can be held responsible for the falsification of advertising elements that may cause harm among users. Likewise, UNCOVER commits to conducting an exhaustive follow-up on complaints made by users about false advertising and other content that uses the UNCOVER name to prevent possible fraud.

17. Severability of Provisions

The provisions set forth in this text of Terms and Conditions of use of the site must be interpreted by the user separately and taking into account the independence of each one of them when examining and accepting them.

Therefore, the inapplicability, invalidity, ineffectiveness, or nullity of any of these must be excluded without in any way affecting the validity of the other remaining provisions belonging to this text. In such a scenario, the legal department of UNCOVER will modify and/or change said provisions to accommodate them and make them consistent with the law or other legal provision to reclaim their validity.

Likewise, the non-application by UNCOVER of these Terms and Conditions and all that they entail will not mean a waiver or relinquishment of any kind regarding their enforcement or the execution of their provisions. For this reason, you, the user, are reminded that by accessing the site, you release UNCOVER from all liability for damages caused as a result of a breach by UNCOVER of these Terms and Conditions of use.

18. Dispute Resolution

Any difference that arises between UNCOVER and users or third parties in relation to these Terms and Conditions regarding their interpretation, execution, and/or acceptance, and which cannot be resolved by mutual agreement between them, will be submitted in the first instance to direct negotiation ; which must be carried out within a maximum period of thirty (30) calendar days from the emergence of the conflict. If within the thirty (30) calendar days the parties have not been able to reach an agreement, they may resort in the second instance to Alternative Dispute Resolution Mechanisms. The parties will engage in conciliation before a recognized Conciliation Center in the City of Bogotá D.C. If this is not possible, they will turn to the ordinary courts of law.

19. Applicable Law and Jurisdiction

These Terms and Conditions are structured under and will be governed exclusively by the legislation of Colombia, which is the country where UNCOVER is domiciled, without prejudice to any conflict of laws between Colombian regulations and those of any other sovereign country.

20. Declaration of Authenticity

These Terms and Conditions are considered the official, sole, and authentic terms between you, the user, and UNCOVER. Therefore, the acceptance of these for the use of the site delegitimizes and invalidates any type of agreement, pact, contract, understanding, and/or warranty regarding this site. In the event of any dispute between these Terms and Conditions and any other understanding or agreement pertaining to this site, these Terms and Conditions will always prevail.

On behalf of the entire UNCOVER team, we thank you, the user, for having read, understood, and accepted these Terms and Conditions so that this site may be of your total convenience and help complement the acquisition of any of our services.

Sincerely:

UNCOVER PREMIUM QUALITY S.A.S